If your Sans water purifier is leaking, follow these steps to attempt a resolution:. Place the unit on a baking tray during these checks to catch any water and simplify the cleanup.

If your Sans water purifier is leaking, follow these steps to attempt a resolution:<ol><li>Ensure the pitcher is docked correctly with the handle facing outward and the spout positioned over the spill tray. The pitcher lid should be inserted with the extended piece on the spout side.</li><li>Remove the tap water tank to inspect the back housing for water, which may indicate misaligned filters. Ensure the filters lock properly.</li><li>Check the connections where the tap water tank meets the base. Make sure the tank is flush with the machine and push down to secure a tight seal. Additionally, inspect and clean the spring-loaded valves to remove any obstructions.</li><li>If leaking continues from the machine&apos;s bottom, inspect the internal pipes or connection points for damage.</li></ol>Place the unit on a baking tray during these checks to catch any water and simplify the cleanup.

What should I do if my Sans water purifier leaks?

Sans offers a descaling kit to help you maintain your water purifier over time. Mineral scale builds up in the purifier over time, particularly in areas with hard water. This kit helps remove that scale and keep your unit performing at an optimal lev

<a href="https://www.livesans.com/products/sans-descaling-kit">Sans offers a descaling kit</a> to help you maintain your water purifier over time. Mineral scale builds up in the purifier over time, particularly in areas with hard water. This kit helps remove that scale and keep your unit performing at an optimal level.

How do I descale my Sans water purifier?

Yes, the packing tape needs to be removed from the filter cartridges. The tape is placed there to keep the filters secure during shipping and should be removed before usage.

Yes, the packing tape needs to be removed from the filter cartridges. The tape is placed there to keep the filters secure during shipping and should be removed before usage.

Should the packing tape on the water filter cartridges be removed?

The Pre + Carbon filter traps larger particles and sentiment. This is replaced every 12 months.The VOC Carbon filter eliminates unpleasant odors and taste. This is replaced every 12 months.The Reserve Osmosis filter removes heavy metals, chemicals, a

<ol><li>The Pre + Carbon filter traps larger particles and sentiment. This is replaced every 12 months.</li><li>The VOC Carbon filter eliminates unpleasant odors and taste. This is replaced every 12 months.</li><li>The Reserve Osmosis filter removes heavy metals, chemicals, and microplastics. This filter is replaced every 24 months.</li></ol>

How often do the water filters need to be replaced?

To reset your Sans water purifier correctly, follow these steps:. If steps are followed correctly, the machine should return to normal operation.

To reset your Sans water purifier correctly, follow these steps:<ol><li>Remove the tap water tank and the pitcher.</li><li>Unplug the machine and wait several seconds.</li><li>Plug the machine back in; it should beep and power on.</li><li>Wait for a moment before replacing the tap water tank. The machine should begin making whirring and pumping noises.</li><li>Replace the pitcher. If it does not beep, please leave it in place. Ensure the pitcher lid&apos;s extended white piece is on the spout side.</li><li>Wait for the pitcher to begin filling, as it can take up to several minutes for the internal tank to fill before it starts dispensing water.</li></ol>If steps are followed correctly, the machine should return to normal operation.

How do I reset my Sans water purifier?

Sans

Water Purifier Troubleshooting

Products Questions & Troubleshooting

Water Purifiers

Are there financing options available for purchasing a Sans product?

Can I use my HSA/FSA card to purchase Sans purifiers?

Do you offer military discounts?

Where can I find my order number?

Is there a phone number available for customer inquiries?

Can I change the color of my order after purchase?

Do you offer Gift Cards?

General Order Support

Can I purchase Sans air filters without a subscription?

How often should I replace my air filter?

Do Sans air purifiers come with HEPA 13 filters?

How do I understand the PM2.5, PM10, and VOC buttons on my Sans air purifier?

Will Sans show me the air quality in my space?

How do I handle air purification in a 1,600 sq ft home?

Does Sans air purifier help with pet hair and dander?

Is a power adapter needed to use the Sans air purifier internationally?

Can the Sans air purifier run continuously?

Does the Sans air purifier consume a lot of energy?

How should I operate my Sans air purifier to maintain air quality?

Does Sans air purifier work on bacteria and viruses?

Can the Sans air purifier filter mold and mold spores?

What does it mean when the air purifier's ring turns orange?

Air Purifier Best Practices

What should I do if my Sans air purifier's sensors aren't responding to strong scents?

How do I set my Sans air filter to auto mode?

How do I reset the filter light on my air purifier?

What are the timer settings on my Sans air purifier, and how do they work?

Are Sans air filters washable?

How can I identify which Sans air unit I have for filter replacement?

Where is the filter replacement indicator located on the Sans air purifier?

Air Purifier Troubleshooting

Air Purifiers

Do you provide undercounter water purifier systems?

Is the filtered water from the Sans system room temperature or cold?

What is the pH level of the water after purification?

Does water in the Sans filter come into contact with plastic?

How can I have both clean drinking and hot water instantly with the Sans water purifier?

What material is the Sans water purifier made of?

How often should I replace the filters in my Sans water purification system?

Can I reuse the wastewater in my Sans water purifier?

Does the Sans water purifier remove fluoride?

How do I properly set up my Sans water purifier for auto-fill functionality?

What is reverse osmosis and how does it differ from other filtration?

Do I need to connect the Sans water purifier to a water pipe, or do I manually fill it?