Sans

Most issues have a simple fix. We put together a short video that walks through the most common ones, so you can find your answer right away.Issues covered in the video<ul dir="ltr"><li style="font-size: 14px;">Water has a chemical or filter taste</li><li style="font-size: 14px;">TDS reading seems high</li><li style="font-size: 14px;">Purifier is leaking</li><li style="font-size: 14px;">Can&#x2019;t remove a filter</li><li style="font-size: 14px;">Autofill isn&#x2019;t working</li><li style="font-size: 14px;">Filter replacement indicator won&#x2019;t reset</li><li style="font-size: 14px;">Hot water function isn&#x2019;t dispensing</li></ul>For each issue above, the video shows you what to check and what to try, so you can get back to your routine quickly. If your issue is on the list, you can skip ahead to that section. Find the troubleshooting video <a href="https://vimeo.com/1235602751?fl=tl&amp;fe=ec&amp;share=copy&amp;turnstile=1.MUy7H-MoUaKvjLm3eZjZtPIuQB3Rtt2Cykl3oeQPQbrteozGxm1tWmaKhv-u5VYCkYuASSMjkN2I0XUNAfjoBT7bsrcjTxl9Ql_cb9g065vDEige7hn2ycBRq2XXSHXxp7NM1p7ozrTFBBLgW2szCfht-yzfnGT_HjJL0n7SqdhP_NtQ-hUPvYHCCRDs9c9RxvtAgF2WyL5JsnxCGxbA-MqEa-60hOoOR7hoKM3FpUekA0PvpFJPjj7L-zD3Gbm7DlKA0d5xYBao_Tl6PLVQt1xPWT98_K0zivp5a2VTdSH0mmpCMtzSXt6RSV40h1xPinrkvPph6T7Yxemd_3pNM-ul3HbD3aU20HbKF7j0uX9_V1Mtc9Jud-VRu00KRUTowQPcEee2OcQX7XIkqme8BYJ2nlkbGo3EsjteOo_VyZW26gT-4QkSWin5TeVEIGn3T4raplr5klxjeWwbotjccWPaB77AWRhURN7c2O-MULw6rF9pY8mmq_a7qna5u3OO8PkF9jvD30hKzk3LG06v3VgwzOAc2edPXkXyqFf9OJZ60QdtXXUNfCD4MERwdMacu4Ah0ezcWXzrTE2aGO0fRohqmguWl8ZSLHqaBxm_qYFWaDzC_2l5wpYT5L_rNhGpKz4QmX1ORPM2d6jhBu-O9njGKDAIS7khUcQIIo7dvHSNaaPW-nG0xCqx4aiKEkTd8gdcgCYzcv038Lj1PDpfvw.OpxZzgEFCgSVlXyV8TqNTA.709068e253b78ef4b9289eebaf87f08cf7dbc07288a3b02f958322ae65c60852">here</a>.Still need help?If you&#x2019;ve worked through the video and something still isn&#x2019;t right, our team is happy to help. Reach out via email or live chat, and we&#x2019;ll take it from there.

Most issues have a simple fix. We put together a short video that walks through the most common ones, so you can find your answer right away. Issues covered in the video. For each issue above, the video shows you what to check and what to try, so you

Troubleshooting Your Sans Water Purifier

Products Questions & Troubleshooting

Sans Water Purifiers

Water Purifier Troubleshooting

Are there financing options available for purchasing a Sans product?

Can I use my HSA/FSA card to purchase Sans purifiers?

Do you offer military discounts?

Where can I find my order number?

Is there a phone number available for customer inquiries?

Can I change the color of my order after purchase?

Do you offer Gift Cards?

General Order Support

Air Purifier Best Practices

How do I understand the PM2.5, PM10, and VOC buttons on my Sans air purifier?

Can I purchase Sans air filters without a subscription?

How often should I replace my air filter?

Do Sans air purifiers come with professional-grade HEPA filters?

Will Sans show me the air quality in my space?

How do I handle air purification in a 1,600 sq ft home?

Does Sans air purifier help with pet hair and dander?

Is a power adapter needed to use the Sans air purifier internationally?

Can the Sans air purifier run continuously?

Does the Sans air purifier consume a lot of energy?

How should I operate my Sans air purifier to maintain air quality?

Does Sans air purifier work on bacteria and viruses?

Can the Sans air purifier filter mold and mold spores?

What does it mean when the air purifier's ring turns orange?

How to Replace the Filter in Your Sans Air Purifiers

Sans Air Purifier Setup Guide

What should I do if my Sans air purifier's sensors aren't responding to strong scents?

How do I set my Sans air filter to auto mode?

How do I reset the filter light on my air purifier?

What are the timer settings on my Sans air purifier, and how do they work?

Are Sans air filters washable?

How can I identify which Sans air unit I have for filter replacement?

Where is the filter replacement indicator located on the Sans air purifier?

Air Purifier Troubleshooting

Sans Air Purifiers

Do you provide undercounter water purifier systems?

What is the pH level of the water after purification?

Does water in the Sans filter come into contact with plastic?

Can I get both hot and cold water from the purifier?

What material is the Sans water purifier made of?

How often should I replace the filters in my Sans water purification system?

Can I reuse the wastewater in my Sans water purifier?

Does the Sans water purifier remove fluoride?

How do I properly set up my Sans water purifier for auto-fill functionality?

What is reverse osmosis and how does it differ from other filtration?

Do I need to connect the Sans water purifier to a water pipe, or do I manually fill it?

What is the capacity of the Sans water purifier's tank and pitcher?

How to Replace the Filters in Your Sans Water Purifier

Sans Water Purifier Setup Guide

What should I do if my Sans water purifier leaks?

How do I descale my Sans water purifier?

Should the packing tape on the water filter cartridges be removed?

How often do the water filters need to be replaced?

How do I reset my Sans water purifier?

Descaling Kit Instructions & Video

When should I descale my water purifier?

Descaling

Does the Sans Showerhead soften my water?

How often do I need to change my shower filter?

How do I replace my showerhead filter?

How can I adjust the water pressure from my showerhead?

Why is water leaking from my showerhead?

What comes in the Sans Showerhead box?

Sans Showerhead

How can I track my order?

What happens if I receive an unwanted shipment?

Why did I not receive my entire order in one delivery?

What should I do if my Sans product shipment is incorrect or damaged?

What should I do if my Sans product arrives damaged?

Do You Ship to Hawaii or Alaska?

Shipping

How do I manage my Sans filter subscription?

How can I unsubscribe from my recurring subscription?

What should I do if I want to pause my subscription temporarily?

How do I cancel an order or subscription?

Subscription

What is Sans' Return Policy?

How can I initiate a product return?

Do you provide prepaid return labels for returns?

What is the policy for returning a product during the trial period?

What should I do if my Sans product does not work properly?

Returns & Exchanges

How can I request a replacement under warranty for a defective unit?

Do Sans products come with a warranty?

Warranty & Policies

About Sans

Troubleshooting Your Sans Water PurifierUpdated an hour ago