How do I cancel an order or subscription?Updated 2 hours ago

If you need to cancel an order or stop a recurring filter subscription, contact us as soon as possible through email, live chat, or our support page. We’ll check whether the order has already been processed or shipped and let you know what options are available.

Cancel an order

Order cancellations depend on how far the order is in processing. Please include your order number and tell us which item or order you want to cancel.

If the order has already shipped, you can refuse the package when it is delivered, or accept it and contact us for return instructions. Once the unwanted item is returned, we can process your refund according to our return policy.

Cancel or change a subscription

Log in to your account and open the customer portal to manage your Sans filter subscription. From there, you can cancel recurring deliveries, pause your subscription, skip a shipment, or change your delivery frequency.

If you have trouble accessing the portal or the next shipment has already been processed, contact our support team for help.

Before you contact us

• Have your order number ready.
• Tell us whether you want to cancel an order, cancel a subscription, pause deliveries, skip one shipment, or change the delivery frequency.
• Contact us as soon as possible, especially if your order may not have shipped yet.