Managing your Sans filter subscription is simple and convenient through our self-service portal - simple log into your account on the site and you'll be able to manage from there. You can view and manage your subscription, change delivery frequency,

<p>Managing your Sans filter subscription is simple and convenient through our self-service portal - simple log into your account on the site and you&apos;ll be able to manage from there. You can view and manage your subscription, change delivery frequency, skip shipments, or even pause it for a certain amount of time. You will be notified prior to each shipment, giving you complete control over your subscription.</p><p>If you need additional help, please reach out to our support team for assistance.</p>

How do I manage my Sans filter subscription?

Cancel, pause, skip, or change your recurring Sans filter subscription from your customer portal, or contact our support team if you need help.

<p>You can manage your recurring Sans filter subscription through your customer portal. Log in to your account on our website and open the subscription section.</p><h2 id="what-you-can-change">What you can change</h2><ul><li>Cancel your recurring subscription</li><li>Pause deliveries temporarily</li><li>Skip an upcoming shipment</li><li>Change your delivery frequency</li></ul><p>Review your subscription details before saving your changes. If your next shipment has already been processed, contact our support team through <a href="mailto:hi@livesans.com">email</a>, live chat, or our support page so we can review the order and explain the available options.</p><h2 id="need-help">Need help?</h2><p>If you cannot access your customer portal or need help making a change, contact us at <a href="mailto:hi@livesans.com">hi@livesans.com</a> and include your order number and the change you would like to make.</p>

How can I unsubscribe from my recurring subscription?

If you find that you have enough replacement filters and want to pause your subscription, you can easily do so. You are able to manage your subscription by logging into your account on our site. This option allows you to suspend deliveries until you'

<p>If you find that you have enough replacement filters and want to pause your subscription, you can easily do so. You are able to manage your subscription by logging into your account on our site. This option allows you to suspend deliveries until you&apos;re ready to resume. If you prefer, you can also adjust the frequency of deliveries to better suit your needs while retaining any subscription discounts.</p><p>If you have any issue, please reach out to our support team and they&apos;ll be happy to help.</p>

What should I do if I want to pause my subscription temporarily?

Learn how to cancel an order, stop recurring filter deliveries, pause or skip a subscription shipment, and get help with orders that have already shipped.

<p>If you need to cancel an order or stop a recurring filter subscription, contact us as soon as possible through <a href="mailto:hi@livesans.com">email</a>, live chat, or our support page. We&#x2019;ll check whether the order has already been processed or shipped and let you know what options are available.</p><h2 id="cancel-an-order">Cancel an order</h2><p>Order cancellations depend on how far the order is in processing. Please include your order number and tell us which item or order you want to cancel.</p><p>If the order has already shipped, you can refuse the package when it is delivered, or accept it and contact us for return instructions. Once the unwanted item is returned, we can process your refund according to our return policy.</p><h2 id="cancel-or-change-a-subscription">Cancel or change a subscription</h2><p>Log in to your account and open the customer portal to manage your Sans filter subscription. From there, you can cancel recurring deliveries, pause your subscription, skip a shipment, or change your delivery frequency.</p><p>If you have trouble accessing the portal or the next shipment has already been processed, contact our support team for help.</p><h2 id="before-you-contact-us">Before you contact us</h2><ul><li>Have your order number ready.</li><li>Tell us whether you want to cancel an order, cancel a subscription, pause deliveries, skip one shipment, or change the delivery frequency.</li><li>Contact us as soon as possible, especially if your order may not have shipped yet.</li></ul>

How do I cancel an order or subscription?

Sans

Subscription

Are there financing options available for purchasing a Sans product?

Can I use my HSA/FSA card to purchase Sans purifiers?

Do you offer military discounts?

Where can I find my order number?

Is there a phone number available for customer inquiries?

Can I change the color of my order after purchase?

Do you offer Gift Cards?

General Order Support

Air Purifier Best Practices

How do I understand the PM2.5, PM10, and VOC buttons on my Sans air purifier?

Can I purchase Sans air filters without a subscription?

How often should I replace my air filter?

Do Sans air purifiers come with professional-grade HEPA filters?

Will Sans show me the air quality in my space?

How do I handle air purification in a 1,600 sq ft home?

Does Sans air purifier help with pet hair and dander?

Is a power adapter needed to use the Sans air purifier internationally?

Can the Sans air purifier run continuously?

Does the Sans air purifier consume a lot of energy?

How should I operate my Sans air purifier to maintain air quality?

Does Sans air purifier work on bacteria and viruses?

Can the Sans air purifier filter mold and mold spores?

What does it mean when the air purifier's ring turns orange?

What should I do if my Sans air purifier's sensors aren't responding to strong scents?

How do I set my Sans air filter to auto mode?

How do I reset the filter light on my air purifier?

What are the timer settings on my Sans air purifier, and how do they work?

Are Sans air filters washable?

How can I identify which Sans air unit I have for filter replacement?

Where is the filter replacement indicator located on the Sans air purifier?

Air Purifier Troubleshooting

Sans Air Purifiers

Do you provide undercounter water purifier systems?

What is the pH level of the water after purification?

Does water in the Sans filter come into contact with plastic?

Can I get both hot and cold water from the purifier?

What material is the Sans water purifier made of?

How often should I replace the filters in my Sans water purification system?

Can I reuse the wastewater in my Sans water purifier?

Does the Sans water purifier remove fluoride?

How do I properly set up my Sans water purifier for auto-fill functionality?

What is reverse osmosis and how does it differ from other filtration?

Do I need to connect the Sans water purifier to a water pipe, or do I manually fill it?

What is the capacity of the Sans water purifier's tank and pitcher?

What should I do if my Sans water purifier leaks?

How do I descale my Sans water purifier?

Should the packing tape on the water filter cartridges be removed?

How often do the water filters need to be replaced?

How do I reset my Sans water purifier?

Water Purifier Troubleshooting

Descaling Kit Instructions

When should I descale my water purifier?

Descaling

Sans Water Purifiers

Does the Sans Showerhead soften my water?

How often do I need to change my shower filter?

How do I replace my showerhead filter?

How can I adjust the water pressure from my showerhead?

Why is water leaking from my showerhead?

What comes in the Sans Showerhead box?

Sans Showerhead

Products Questions & Troubleshooting

How can I track my order?

What happens if I receive an unwanted shipment?

Why did I not receive my entire order in one delivery?

What should I do if my Sans product shipment is incorrect or damaged?

What should I do if my Sans product arrives damaged?

Do You Ship to Hawaii or Alaska?

Shipping

What is Sans' Return Policy?

How can I initiate a product return?

Do you provide prepaid return labels for returns?

What is the policy for returning a product during the trial period?

What should I do if my Sans product does not work properly?

Returns & Exchanges

How can I request a replacement under warranty for a defective unit?

Do Sans products come with a warranty?

Warranty & Policies

About Sans