You can track your order using the tracking link provided in your shipping confirmation email. If you have not received this email or are unable to locate it, please ensure that you provided a valid email address at the time of purchase. You can also

You can track your order using the tracking link provided in your shipping confirmation email. If you have not received this email or are unable to locate it, please ensure that you provided a valid email address at the time of purchase. You can also contact our customer service team with your order number to receive tracking details.

How can I track my order?

If an order has already been processed and a shipment is on its way, and you prefer not to keep it, you have options available. You can refuse the package upon delivery, and it will be returned to us automatically. Alternatively, you can accept the d

If an order has already been processed and a shipment is on its way, and you prefer not to keep it, you have options available. You can refuse the package upon delivery, and it will be returned to us automatically. Alternatively, you can accept the delivery and contact us for return instructions; once the unwanted item is returned, we will process a refund for you. We apologize for any inconvenience and appreciate your understanding.

What happens if I receive an unwanted shipment?

Sometimes, our logistics partner splits orders into multiple deliveries. If you have received only part of your order, the remaining items are likely still in transit and should arrive soon. You can track each delivery using the tracking link provide

Sometimes, our logistics partner splits orders into multiple deliveries. If you have received only part of your order, the remaining items are likely still in transit and should arrive soon. You can track each delivery using the tracking link provided in your shipment confirmation email.

Why did I not receive my entire order in one delivery?

If you receive an incorrect or damaged Sans product, please reach out to our customer service team immediately. We will ensure that a replacement is sent to you as quickly as possible and provide a return or disposal option for the affected product.

If you receive an incorrect or damaged Sans product, please reach out to our customer service team immediately. We will ensure that a replacement is sent to you as quickly as possible and provide a return or disposal option for the affected product. Tracking and order details will be shared with you for the replacement shipment.

What should I do if my Sans product shipment is incorrect or damaged?

Sans

Shipping

Are there financing options available for purchasing a Sans product?

Can I use my HSA/FSA card to purchase Sans purifiers?

Do you offer military discounts?

Where can I find my order number?

Is phone support available for customer inquiries?

General Order Support

Can I purchase Sans air filters without a subscription?

How often should I replace my air filter?

Do Sans air purifiers come with HEPA 13 filters?

How do I understand the PM2.5, PM10, and VOC buttons on my Sans air purifier?

Will Sans show me the air quality in my space?

How do I handle air purification in a 1,600 sq ft home?

Does Sans air purifier help with pet hair and dander?

Is a power adapter needed to use the Sans air purifier internationally?

Can the Sans air purifier run continuously?

Does the Sans air purifier consume a lot of energy?

How should I operate my Sans air purifier to maintain air quality?

Does Sans air purifier work on bacteria and viruses?

Can the Sans air purifier filter mold and mold spores?

What should I do if my Sans air purifier's sensors aren't responding to strong scents?

How do I set my Sans air filter to auto mode?

How do I reset the filter light on my air purifier?

What are the timer settings on my Sans air purifier, and how do they work?

Are Sans air filters washable?

How can I identify which Sans air unit I have for filter replacement?

Where is the filter replacement indicator located on the Sans air purifier?

Air Purifier Troubleshooting

Air Purifiers

Do you provide undercounter water purifier systems?

Is the filtered water from the Sans system room temperature or cold?

What is the pH level of the water after purification?

Does water in the Sans filter come into contact with plastic?

How can I have both clean drinking and hot water instantly with the Sans water purifier?

What material is the Sans water purifier made of?

How often should I replace the filters in my Sans water purification system?

Can I reuse the wastewater in my Sans water purifier?

Does the Sans water purifier remove fluoride?

How do I properly set up my Sans water purifier for auto-fill functionality?

What is reverse osmosis and how does it differ from other filtration?

Do I need to connect the Sans water purifier to a water pipe, or do I manually fill it?

What should I do if my Sans water purifier leaks?

How do I descale my Sans water purifier?

Should the packing tape on the water filter cartridges be removed?

How often do the water filters need to be replaced?

How do I reset my Sans water purifier?

Water Purifier Troubleshooting

Water Purifiers

Products Questions & Troubleshooting

How do I manage my Sans filter subscription?

How often are Sans filter replacements shipped?

What should I do if I want to pause my subscription temporarily?

Subscription

What is Sans' Return Policy?

How can I initiate a product return?

Do you provide prepaid return labels for returns?

What is the policy for returning a product during the trial period?

What should I do if my Sans product does not work properly?

Returns & Exchanges

How can I register my product for warranty coverage?

How can I request a replacement under warranty for a defective unit?

Warranty & Policies

About Sans