Shipping
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email. If you have not received this email or are unable to locate it, please ensure that you provided a valid email address at the time of purchase. You can also
What happens if I receive an unwanted shipment?
If an order has already been processed and a shipment is on its way, and you prefer not to keep it, you have options available. You can refuse the package upon delivery, and it will be returned to us automatically. Alternatively, you can accept the d
Why did I not receive my entire order in one delivery?
Sometimes, our logistics partner splits orders into multiple deliveries. If you have received only part of your order, the remaining items are likely still in transit and should arrive soon. You can track each delivery using the tracking link provide
What should I do if my Sans product shipment is incorrect or damaged?
If you receive an incorrect or damaged Sans product, please reach out to our customer service team immediately. We will ensure that a replacement is sent to you as quickly as possible and provide a return or disposal option for the affected product.
What should I do if my Sans product arrives damaged?
If your Sans product arrives damaged, please take a clear photo of both the damaged item and the packaging it came in. This will help us with the assessment process. You can send these photos to us, and we will work to resolve the issue as quickly as
Do You Ship to Hawaii or Alaska?
Yes! We ship to both locations. However, shipping for these destinations is unfortunately not free, due to higher shipping costs. Please proceed with checkout of your items, and the site will provide you with a shipping fee appropriate for your order