Returns & Exchanges
What is Sans' Return Policy?
Learn about Sans' 30-day return window, free return shipping, refunds, and how to start a return.
How can I initiate a product return?
To initiate a return, please ensure that you have all original packaging and manuals included with your item. For water purifiers, wait until all remaining water has been dispensed, then dry all pieces before packaging. Contact us to receive a pre-pa
Do you provide prepaid return labels for returns?
Yes, we provide prepaid return labels for all returns, so sending back an item is free of charge. Please contact us to acquire your return label, and ensure that the product is returned with all original packaging and manuals. You can track the retur
What is the policy for returning a product during the trial period?
We offer a 30-day trial period for our products. If you are not fully satisfied during this period, you can return the product. We suggest trying the product during the trial period, as many customers who were initially unsure ended up enjoying their
What should I do if my Sans product does not work properly?
Follow these steps if your Sans product is not working properly, including what information to send and how warranty replacements are handled.