Returns & Exchanges
What is Sans' Return Policy?
We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment. If your item is damaged or your purchase date falls outside our standard return window, then please contact us here and we’ll be happy to help yo
How can I initiate a product return?
To initiate a return, please ensure that you have all original packaging and manuals included with your item. For water purifiers, wait until all remaining water has been dispensed, then dry all pieces before packaging. Contact us to receive a pre-pa
Do you provide prepaid return labels for returns?
Yes, we provide prepaid return labels for all returns, so sending back an item is free of charge. Please contact us to acquire your return label, and ensure that the product is returned with all original packaging and manuals. You can track the retur
What is the policy for returning a product during the trial period?
We offer a 30-day trial period for our products. If you are not fully satisfied during this period, you can return the product. We suggest trying the product during the trial period, as many customers who were initially unsure ended up enjoying their
What should I do if my Sans product does not work properly?
If your Sans product is not functioning correctly, the first step is to reach out to our support team with details about the issue. Providing a video demonstrating the problem can be very helpful in diagnosing and resolving the issue. Depending on th