Sans

<p>We accept returns within 30 days of purchase. Refunds are issued to the original form of payment. Sans does not charge restocking fees, and return shipping is free.</p><p>If your item is damaged or your purchase is outside the standard 30-day return window, please contact us and we&#x2019;ll review the available options.</p><h2 id="how-do-i-start-a-return">How do I start a return?</h2><p>Contact us at <a href="mailto:hi@livesans.com">hi@livesans.com</a> or through live chat, and we&#x2019;ll help you start the return.</p><h2 id="do-i-need-the-original-packaging">Do I need the original packaging?</h2><p>Please ship your return in its original packaging when possible to help protect the product during transit.</p><h2 id="where-can-i-find-my-return-label">Where can I find my return label?</h2><p>After you start your return, we&#x2019;ll send step-by-step instructions and a prepaid return shipping label to your email.</p>

Learn about Sans' 30-day return window, free return shipping, refunds, and how to start a return.

What is Sans' Return Policy?

Returns & Exchanges

Are there financing options available for purchasing a Sans product?

Can I use my HSA/FSA card to purchase Sans purifiers?

Do you offer military discounts?

Where can I find my order number?

Is there a phone number available for customer inquiries?

Can I change the color of my order after purchase?

Do you offer Gift Cards?

General Order Support

Air Purifier Best Practices

How do I understand the PM2.5, PM10, and VOC buttons on my Sans air purifier?

Can I purchase Sans air filters without a subscription?

How often should I replace my air filter?

Do Sans air purifiers come with professional-grade HEPA filters?

Will Sans show me the air quality in my space?

How do I handle air purification in a 1,600 sq ft home?

Does Sans air purifier help with pet hair and dander?

Is a power adapter needed to use the Sans air purifier internationally?

Can the Sans air purifier run continuously?

Does the Sans air purifier consume a lot of energy?

How should I operate my Sans air purifier to maintain air quality?

Does Sans air purifier work on bacteria and viruses?

Can the Sans air purifier filter mold and mold spores?

What does it mean when the air purifier's ring turns orange?

What should I do if my Sans air purifier's sensors aren't responding to strong scents?

How do I set my Sans air filter to auto mode?

How do I reset the filter light on my air purifier?

What are the timer settings on my Sans air purifier, and how do they work?

Are Sans air filters washable?

How can I identify which Sans air unit I have for filter replacement?

Where is the filter replacement indicator located on the Sans air purifier?

Air Purifier Troubleshooting

Sans Air Purifiers

Do you provide undercounter water purifier systems?

What is the pH level of the water after purification?

Does water in the Sans filter come into contact with plastic?

Can I get both hot and cold water from the purifier?

What material is the Sans water purifier made of?

How often should I replace the filters in my Sans water purification system?

Can I reuse the wastewater in my Sans water purifier?

Does the Sans water purifier remove fluoride?

How do I properly set up my Sans water purifier for auto-fill functionality?

What is reverse osmosis and how does it differ from other filtration?

Do I need to connect the Sans water purifier to a water pipe, or do I manually fill it?

What is the capacity of the Sans water purifier's tank and pitcher?

What should I do if my Sans water purifier leaks?

How do I descale my Sans water purifier?

Should the packing tape on the water filter cartridges be removed?

How often do the water filters need to be replaced?

How do I reset my Sans water purifier?

Water Purifier Troubleshooting

Descaling Kit Instructions

When should I descale my water purifier?

Descaling

Sans Water Purifiers

Does the Sans Showerhead soften my water?

How often do I need to change my shower filter?

How do I replace my showerhead filter?

How can I adjust the water pressure from my showerhead?

Why is water leaking from my showerhead?

What comes in the Sans Showerhead box?

Sans Showerhead

Products Questions & Troubleshooting

How can I track my order?

What happens if I receive an unwanted shipment?

Why did I not receive my entire order in one delivery?

What should I do if my Sans product shipment is incorrect or damaged?

What should I do if my Sans product arrives damaged?

Do You Ship to Hawaii or Alaska?

Shipping

How do I manage my Sans filter subscription?

How can I unsubscribe from my recurring subscription?

What should I do if I want to pause my subscription temporarily?

How do I cancel an order or subscription?

Subscription

How can I initiate a product return?

Do you provide prepaid return labels for returns?

What is the policy for returning a product during the trial period?

What should I do if my Sans product does not work properly?

How can I request a replacement under warranty for a defective unit?

Do Sans products come with a warranty?

Warranty & Policies

About Sans

How do I start a return?

Do I need the original packaging?

Where can I find my return label?

What is Sans' Return Policy?Updated a month ago

How do I start a return?

Do I need the original packaging?

Where can I find my return label?